General Information
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What types of tours does your agency offer?
Our tourism agency offers a variety of options, including city tours, out-of-town trips, cultural excursions, gastronomy tours, specially themed events (e.g., New Year’s Tours), nature and adventure tours, and personalized private tours.
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Who can join your tours?
Individuals, couples, families, and anyone organizing group events can join our tours. Some tours may have specific requirements, such as age limits, which are detailed in the respective tour descriptions.
Reservations and Payments
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How can I make a reservation?
You can book your tour via our website or mobile platform. Simply select your desired tour and complete the payment online. Alternatively, you can visit our office for face-to-face bookings.
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What payment methods are accepted?
Payments can be made via credit card, debit card, or bank transfer (EFT). All online payments are secured through safe payment systems.
Tour Details
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What are the departure and return times for the tours?
Departure and return times are clearly outlined in each tour program. Please ensure you arrive at the meeting point before the designated departure time.
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Is it possible to cancel or reschedule a tour?
Our cancellation and rescheduling policies are flexible but may vary depending on the tour type and date. Please review our reservation terms for detailed information.
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What services are included in the tour prices?
Tour prices generally include transportation, accommodation, guide services, and certain meals. The inclusions for each tour are specified in the tour descriptions.
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Do you provide guide services?
Yes, our tours are accompanied by experienced and professional guides who ensure an enjoyable experience by providing all necessary information throughout the tour.
Special Cases and Additional Services
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Do you offer discounts for group bookings?
Yes, we provide special discounts for group reservations exceeding a certain number of participants. Please contact us for details.
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Do you have discounted tours for children?
Yes, we offer discounts for children. However, age restrictions may apply depending on the tour's content.
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What are the food and beverage options?
Our tours typically include certain meals. For special dietary requirements, please inform us during the booking process. (Applicable for private tours)
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Do you have tour options suitable for individuals with disabilities?
Yes, we offer specially tailored tours for individuals with disabilities. Please inform us of your specific needs in advance so we can make the necessary arrangements.
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Do you provide extra activities?
Yes, we offer various activities, such as photography, trekking, and water sports, to enhance your tour experience. Check our tour programs for more details.
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What should I do in case of an emergency?
In emergencies, your tour leader or guide will provide necessary assistance. Additionally, our 24/7 customer support line is always available to help.
Further Information
If your questions are not answered here, please feel free to contact us by phone or email for more information.
